NT
Nokwanda T

1 reviews | Active since Aug 2014

02 Mar 2016, 10:40

Item bought not packed

Yesterday at 17h30 I made purchase of over R 1 100.00 at La Lucia Mr Price Home...last item was a pair of standard pillow cases where after paying realized I had not bought, walked over and bought them and paid to be added to the other 25 items I had bought<br> <br> To my horror - when arriving home the pillowcases were not packed with the rest of my goods<br> <br> Yes it is R60 but the principle is that everything should be packed.<br> <br> Called the store in the morning, spoke to Slindile who supposedly can't see anything, as if she would openly admit to bought items being taken back to the shelf. I am sure if a stock take was done on those specific denim pillow cases the system and what is on the shelf would not be the same number<br> <br> I really feel cheated in fact violated as this is tantamount to theft. Had I ******/or forgotten to pay for them I would be arrested<br>

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Replies (1)
Mr Price Home
Mr Price Home's reply02 Mar 2016, 11:33
Official
Hello MissJones24,

Oh no , there's nothing more disappointing than getting home to look at your purchases and finding them not there. We are so sorry and busy tracking those pillow cases.

You will receive a call shortly with feedback. We have spoken to our associate in-store and reiterated company protocol in these instances.

Stand by for personal communication Miss Jones. We look forward to making you smile again

WARM REGARDS
MRP HOME