It must be so nice being so untouchable in the work place and not get fired

I am soooo fed up with Mr Price customer service!!!! It is truely the most horrific service I have ever received...

I ordered a carpet online, paid the money via EFT and on my profile there is no order anymore. Mr. Price has my money with no communication that the order has been cancelled. I've contacted them through the "Contact us" when I saw there is no order om my account. Philile Msomi contacted me and requested the POP which I provided. He then closed the chat two days later with a generic response saying the matter has been resolved. I still did not see a notification that the order was cancelled or that order was restored. I rep**** (as the email states) to reopen the ticket and they still have not come back to me since yesterday at 14:00. I've used the online chat on the website via my phone - after 20min they responded to say "How can we assist you?" and after the minute they closed the chat... (Nivashni). Then I reply to open the chat again and no response... (big surprise...). I opened a new chat online on my computer and after 38 minutes still no response. It must be so nice being so untouchable in the work place and not getting fired when not doing your job. Companies that don't provide a contact number is very irritating and of cause there is no option in the contact us section to lay a complaint...