Irrelevance of the customer

So sad to say such a big company is so unyielding with policies cut in stone. No manager can/ want to walk the extra mile with the customer because they know not much can be achieved from their side. The customer care line is just a number, no/very little care. In a world where we have so many options where to shop and can also rely on support and care for the customer, we definitely do not need to support Mr.price home with their archaic "support".