Insincere *****!

Disgrace! Ordered a couch online and was told that it was in stock and i would have it within 8 days, as even though it was a made-to-order, there was apparently one in stock. But when the payment was processed it then said I would have to wait almost 10 weeks? I emailed customer care but never got a reply. I then used to WhatsApp chat option and after I was asked the same questions over and over (robots?) i was told that my sofa was in fact being packed that day and that I would have it by Friday, which was within the 8 days. I asked if i would be getting updates about times but they had already terminated the chat. I then sold my sofa and got ready for my new one. On Friday morning i got an email saying ‘Oooops, it looks like your order has been cancelled’…. What? Went back onto chat and was told that there was in fact, no stock, which is very odd as if that is the case, then make one as these are made to order anyway! How very unprofessional - no explanation and no apology. I’ll never use them again! And from the looks of other feedback on here, many others won’t either!