Inferior Quality Products

I bought 2 x King Size Super duvet cover sets the end of June on my account. I have realized that one of the items has been made incorrectly it it fits over the bed vertically and not horizontally. This means that there is a long overlap on the foot of the bed and very limited coverage on the sides of the bed. The other item fits perfectly. I sent this matter to your customer care department and was given the following response: Good day<br> Our quality auditors have advised for you to return the item to the store for the store Manager to asses and make a decision upon store level. Thank you.<br> Where do your quality auditors take any accountability for quality of items sold?? Your basically telling your clients: Dear Client, please use your fuel and time to go into the store and MAYBE the manager will give you a solution to your problem\. What utter *******!!!! I'm appalled by the response I have received from this!!!"