SM
Sybil M

1 reviews | Active since Jul 2016

02 Sept 2016, 16:42

Inferior products and no value!

<p>I bought 2 Lamp Shades form MRP Centurion Mall a couple weeks a go to use in a room to be renovated at a cost of R139.99 each. The renovation took longer than anticipated and I only opened the product yesterday. It was soiled and damaged. The other I left in the cellophane wrapping with price tag still on. Unfortunately I do not have the receipt anymore but took it to the store to exchange. They told me the product is marked down to R50.00 and since they did not have more stock to exchange it for me they could only give me the value of R50.00 instead of R139.99 per item.<br />I took the items and contacted the call centre only the be give the same story. It is clearly inferior quality hence the massive mark down. To me this is blatant *******; what do I do now with damaged goods?<br />Mr Price's policies and customer service leaves much to be desired. <br />I bought all the linen and bedding from MRP for my Guesthouse; spent thousands over the past few years; however will not set foot into any of their stores again. DISGUSTING!!!!</p>

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Replies (2)
Mr Price Home
Mr Price Home's reply05 Sept 2016, 15:38
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price

SM
Sybil M's update12 Sept 2016, 07:56
Reviewer Update

Thank you Mr. Price for making good. I received a full refund in the form of a voucher. Please just train your in-store personnel to be more customer service oriented