1 reviews | Active since Mar 2009
INCORRECT INFORMATION ABOUT PRICING
I CALLED THE STORE AND SPOKE TO ANNA, I ADVISED THAT I AM LOOKING FOR A FRAME WITH HOME WRITTEN ON IT. SHE THEN LOOKED FOR IT AND ADVISED THAT IT IS R299.00 AND ON 50% OFF SO THE FRAME WILL BE R150 ON PROMOTION TILL THE 26/06/2015. MY FRIEND OF MINES ALSO BOUGHT HER FRAME FOR R150.00. THEN SHE PUTS ME HOLD FOR A WHILE AND COMES BACK TO TELL ME THAT SHE WAS NOT THERE THIS WEEKEND AND SHE WAS NOT AWARE THAT THE PROMOTION WAS CANCELLED , DUE TO AN ERROR. I THEN ADVISED WHY DID YOU NOT CONFIRM THAT BEFORE GIVING ME A PRICE, SHE THEN KEEPS QUIET. I ASKED HER AGAIN AND THEN SAME NO ANSWER. I ASKED TO SPEAK TO THE MANAGER ANNIE, SHE ADVISED THAT THE SALES PERSON , ANNA TOLD HER THAT SHE NEVER TELL ME THAT THERE IS A FURTHER 50% PERSENT OFF. I TOLD THEM THAT I HAVE THE CONVERSATION RECORDERED AND I CAN EMAIL IT THROUGH. SHE SAID THERE IS NOTHING SHE CAN DO. I THEN CALLED THE CUSTOMER SERVICE DEPT, SPOKE TO NICOLE, SHE DID HER INVESTIGATION AND CAME BACK TO ME AND CONFERENCED CALL ANNIE TO ME , ANNIE ADVISED THAT SHE SPOKE TO HER AREA MANAGER AND THERE IS NOTHING THEY CAN DO AS THE PROMOTION NOW ENDED ON SUNDAY AND NOT THE 26/06/2015. THE AREA MANAGER COULD HAVE CALLED ME THE CUSTOMER!!!!!
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price Home
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price Home
