sS
sindi S

1 reviews | Active since Sept 2014

24 Oct 2017, 11:59

Incorrect description on the website, such an inconvenience

I went to the Mr Price Home website about 2 months ago looking for a few things, one of those things being 2 2.5m double curtain tracks. The options that were available were 1.5 and 25m. The 25m was confusing because I couldn't imagine how that would fit in the delivery truck, never mind my house. Yesterday I went to website again and saw that the track still says 25m. Tried finding a number to call and ask and I couldn't find your online store number. After searching for a while I realised that this was an error (a silly one for a company like Mr Price Home). Had to go into the page, scroll down and realise from reading the description that it's actually a 2.5m curtain track.

What I don't get is, this is something simple but as a customer it has given me such a bad experience because I wanted a curtain rail that could be couriered to me because I found that convenient. Two months later I don't have my curtain tracks because the information you provided is incorrect. Make you wonder, what else is incorrect on the website. Fix it! I haven't ordered the curtain track because I have lost trust in you and I am comfortable with placing an order not knowing if I'll get the correct thing.

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Replies (1)
Mr Price Home
Mr Price Home's reply25 Oct 2017, 15:36
Official

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards

Mr Price Home