Incorrect delivery and poor feedback regarding the situation
<p>We ordered two couches from Mr Price Home on line, the one being a Charleston corner unit sofa and the other a Charleston two seater. Charleston two seater received in good condition. However- we only received the corner piece of the corner unit sofa and a two seater couch (in the inorrect colour) from Mr Price Home. I reported this matter immediately and spoke to Samukelisiwe. As per her request I sent her the details of said incorrect order via email- I also attached pictures of the furniture (as requested.) I haven't received ANY FEEDBACK as of yet. I understand that the agent we spoke to may not have received any feedback either but surely she should keep us up to date as to where we stand in the process ? Mr Price- this is a totally unacceptable error on a rather large furniture order. I am a Mr Price account holder and shop at your At Home stores frequently. How are you going to rectify this situation??! </p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
The last contact I received from Mr Price was on Monday!! It is Wednesday and no word!! Friday is a public holiday- this means a MAJOR DELAY IN DELIVERY of furniture! Come on Mr Price- you clearly don't care about keeping your customers.
The last contact I received from Mr Price was on Monday!! It is Wednesday and no word!! Friday is a public holiday- this means a MAJOR DELAY IN DELIVERY of furniture! Come on Mr Price- you clearly don't care about keeping your customers.