Incomplete order delivered and no response from company - ********** behaviour from well known company

I placed an order with Mr Price Home on the 26 May 2022 for the Geometric Pouffe in black and white (SKU: ***). The item, as described online, comes with the filler and does not require any assembly.

However, the item that was delivered was just the COVER OF THE ITEM. This is my fourth time complaining about the order placed because clearly the staff at Mr Price are *********** and blatantly lazy to rectify this issue. I am not prepared to pay for an incomplete order! And it is absolutely ridiculous that not a single person knows what the hell is going on!! Disgusting service from the company. I will be making a public complaint as well because customers need to be aware of the level of unprofessional behaviour displayed.

It is now a month and I have spoken to multiple consultants who either lie that the order was split in two between the cover and filler delivery or they say the filler will be delivered and it has not been! I want to be compensated immediately for the missing filler. I don’t care if the item is now out of stock because I complained about this issue the day the item was delivered so that it could be resolved as soon as possible. It is your responsibility to fix this. If not, I will not be paying for the item and will close the account.

An absolutely horrible experience and I will not be recommending your services be used. I have since moved over to your competitor due to this experience. Contact me by the end of today because it is now over a month.