Incomplete couch + worst service I have experienced

<p>I opened a Mr price Home account to purchase a couch. I bought a R13000(12000 credit+ 1300 cash including delivery) panaroma corner couch from Mr Price Home in Canal walk. After a week, the delivery guys showed up at my house with half the couch (two seater ) and the corner unit was missing. The delivery guys said the unit was damaged and I would be getting another unit soon. I followed up with MrP Home the following day and I was informed the units were out of stock and they would arrange for me to get the unit that is on display instore. They promised to get back to me . After a week of no feedback I followed up and I was informed that the unit instore is also damaged and I couldnt get that unit too. I am then informed they will send the delivery guys to pick up the couch and I will get a refund. The delivery guys fetch the couch after another week. Then I follow up to get the credit transaction reversed and get my money back. I am told they can only reverse the credit once the couch is at their deport . The call center agents and the store manager all say they will follow up and get back to me but they do not. I keep having to follow up. I was then told I would get my R1300 back and it has been 3weeks and I am still waiting for my refund. When I go and try and close the account , It shows that I have an amount due and they are flagging me for missing payments when the transaction should have been reversed.</p> <p> </p> <p>I have not recieved my money ,nor has my credit been reversed and my credit score is being *****ed in the process all for a product they did not deliver. Their systems also show that I must make installments to repay the couch I do not have .</p> <p> </p> <p>So I dont have a couch, I have "missed " an installment according to them and I cannot close this account.</p>