DH
Danielle H

1 reviews | Active since Mar 2017

17 Jun 2017, 17:37

*********** STAFF

<p>Good Afternoon,</p> <p> I am beyond annoyed with Mr Price Home (West Rand Retail Crossing), firstly I had to run around the store to find someone to assist with me a Typist chair I wanted to purchase.</p> <p>After finding a lady, she then past me onto to another man from that department that would assist me, after waiting around for 20 minutes, he eventually appeared with the chair in parts – no box, nothing was giving to me, when I asked him about how this chair is packaged, I was told these chairs come 2 in a box. So it was my job now to carry a million pieces around the store, no assistance to get me another box that was not being used. I asked the man please can you ensure all the pieces are here as I do NOT reside in this area and don’t want to have to come back to the West Rand. I said please double check and find something for me to carry the parts of the chair in. I proceeded to go downstairs to purchase other items I needed, when I returned 25 minutes later ………exactly where he had left the parts of this chair where still sitting in the same spot. Extremely annoyed by this stage, I asked another one of your staff members to assist me – he asked me who was assisting me, when I pointing to the man assisting me, he rep**** NO IT WAS NOT ME.</p> <p>In my opinion, the staff you are paying to do a job are not and if it involves any extra assistance – like checking if all the parts are there for me, they are not interested. Shocking to say the least.</p> <p>I then asked the next man assisting me, he offered to assist carry all the parts of this chair to a cashier…….I then asked AGAIN, please can you ensure all the parts for this chair are here, he checked and said yes all there.</p> <p> Needless to say after spending R699 on a chair and having to waste an hour to try and get assistance in your shop, I am now home and to no surprise I AM MISSING THE BOTTOM OF THE CHAIR!!!</p> <p> I want to know what Mr Price Home West Rand Crossing is going to do about this, as I am not wasting any more fuel or more of my time with *********** staff.</p> <p> Awaiting your response,</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply18 Jun 2017, 10:10
Official

Good Morning Danielle Harvey

Trust you well

We do apologise for the disappointing shopping experience out in West Rand Retail Crossing, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price Home