*********** Customer service employee and manager

I am tired of calling the MRP customer centre without proper feedback. I ordered products online on the 24/11/2017 and they were delivered on time (5-7 days). When I checked some of the items I realized that the mirror was cracked and the pedestal edges were damaged. I then send pictures of the damaged items on the 01/12/2017 and was told I'll receive the new replacement items within 5-7 days. I waited for the replacement mirror and pedestal for the 12 days even though Eugene the person responsible for the case said 5-7 days. On 12/12/2017 I called more than 10 times hoping to get a proper answer, Eugene kept telling me there's no stock even though the internet shows that there's stock available. I then suggested that Eugene calls other stores to get these items and he said he will call me back immediately after calling those stores. I also called Mall of Africa and they confirmed that they have the mirror and Mall of the North also had the pedestals. I then called back again and another agent(lady) confirmed that the warehouse had stock and not sure where Eugene was getting his information. I then went to the internet to check if there's stock and it was available to be ordered. I really do not understand how Eugene works, this is unprofessional if he does not want to work with customers he should find another job. I called again talked to Nicole and she said she'll call back since my airtime got exhausted but like all other, she did not callback. The last conversation was with Eugene saying he will process the order for the pedestal on that day and as for the mirror, he will get it from other stores, as I have suggested after calling more than 10 times. I am yet to receive his confirmation email which stipulates that the mirror and pedestals will be shipped and received within 5-7 days.On the 15/12/2017,I received the pedestal only and the courier company took the damaged pedestal and mirror. Today (21/12/2017), after waiting for a mere mirror to be delivered within 5-7 days I was told it has not been shipped. I did not get a proper/valid reason as to why the mirror was not processed to be delivered within the promised 5-6 days. I then tried to get hold of the manager(forgot her name), she said she will investigate and get back to me but as usual that did not happen and am still waiting for a mere mirror. I paid R1300 for delivery and I expected a good service. As compared to other retail stores MRP home delivery is too expensive i.e Game I paid R150 and MRP Home service is below minimum . This is unprofessional,a customer cannot wait for more than 19 days without any progress communication. This show that if I have not called today I'll still be waiting till next year. I will never order on MRP home online, this was the first and last time.