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I am appalled by the service I received at Mr Price Home Diep River yesterday 29th May ‘19. I went to the store to go and purchase a tablecloth that I’ve seen online however due to the fact that it was out of stock online I called the store to check if they had it and they confirmed. Upon my arrival, firstly no acknowledgement by store staff and secondly, no assistance was offered. I went to check for the tablecloth myself and noticed that the store price was not the same as what I’ve seen online. How is this even possible? I then asked a sales person to assist, I explained that online it shows 180x270 is R299 seating 8-10 people and 230x135 is also R299, I asked her to scan the item and it scanned R329. Why is it stated differently online?! Clearly this was not my problem and it needed to be sorted. Another person assisted and told me that I need to take it up with the online store, why do I need to take it up with the online store if it’s the same group? By then I was so frustrated as no one could give me a proper answer. I asked to speak to the manager and after waiting 30 minutes the manager decides to show he’s face. I explained what the problem was and by then I’ve already gotten hold of Head Office to lay a complaint. The manager spoke to the person at customer service and explained what the issue was. At this point I was fuming with rage as no one is coming with a relevant solution. The person at customer service said that I need to wait for someone to get back to me as the query is now logged but at the same time need to wait for the Area Manager to make the final call. After spending 1 hour and 45 minutes in this store waiting for some sort of proper feedback and not getting any response from a higher authority was a total waste of my time as totally unacceptable. Finally when the Area Manager comes back with an answer and gives the go ahead, none of the tablecloths are to be found. This made me even more angry as you just had 16 tablecloths in stock and all of them miraculously disappeared. I immediately walked out of the store as I was not going to allow myself to be taken for a fool any longer, I wasted my time going to the store in the first place because it was confirmed that they had the stock. This is the last time I will purchase anything in your store as this poor and putrid service standard is not at all acceptable.