Incompetence

I ordered a product online using an updated address (I now live in Gauteng). My default address (Eastern Cape) was used instead. I immediately called the call centre explaining the situation and provided the updated address after which the matter was escalated. I got an email stating the address was updated.

Today get a call from the courier delivery guy saying they are outside the gate in the Eastern Cape address. I requested the order be cancelled and refunded. I am now going to lose the delivery cost as well thanks to incompetence within the department.

It’s better to stick to Takealot when it comes to online shopping.