Inaccurate billing on statement

I received an account statement on the 23rd of this month. Today I went to the store to pay my account then realised that my balance was over by almost 2000. I queried the statement and shown them balance reflecting on the statement I received.

We proceeded to call the accounts department and I got a lame excuse. Apart from the explainantion from Ayanda on the line, the attitude was disgusting.

I have been a loyal customer and not once had a missed payment to be treated like an ambicile is beyond me. I want my account clarified and I'm willing to pay settle it and cut ties.

What a *******!!!

Mr Price group just lost another loyal client.