TN
Talia N

1 reviews | Active since Apr 2019

11 Mar 2024, 16:44

I wouldnt even give a star! no customer service!!

Disgusting service! placed an order for the item snipped below, however I received a different item. This is not the first time this occurred. I placed a previous order for the same product and received a different product however I kept the item and placed another order. on the 26/02 I contacted mrp home and The customer service agent well lack of customer service agent Thembeka Duma advised me to return the item which is obvious but my response to this individual was what about the product I want as I cannot go to different stores and find it hence I opted for online. I received no response, I then lodged a complaint on the mrp website and received an auto response that I will get feedback between 24-48 hours this was done on 27/02 still no feedback. All the while I am sitting with a product that I dont want and the product that I do want seems like a scavenger hunt.

The two order number's are: *** and ***.

what is more frustrating is I get market calls all the time asking me to take out more products with you! I am actually going to pay up my account and cancel it!

0
Replies (1)
Mr Price Home
Mr Price Home's reply12 Mar 2024, 11:39
Official
Good Day Talia Naidoo

I trust you are well, 

We sincerely apologize for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 

Mr Price