I regret ever ordering online

I made a mistake. I assumed that because Mr Price was an established company that kept on advertising its online delivery service, I would get value for money.

I was moving into a new house and naturally wanted to order some home decor. I turned to Mr Price Home and decided to order online. Biggest mistake ever. I ordered 22 items. The items were delivered when I was not at home so I couldn’t open the box and crosscheck with the list whilst the courier was there. I came home to find that 13 of them were not delivered. Surprisingly I had received an email saying my items had not been delivered.

I reached out to customer service and I have to say, my experience was beyond appalling. The personnel were not helpful in the least and it seemed they were doing me a favour.

Eventually, after more than a week of constant emails and calls, I was told the remaining items would be delivered. Guess what, they still managed to leave 3 items out. I spoke to the courier who said he had no idea.

I sent another email to MRP Help and followed up with several calls immediately. Whoever I spoke to eventually started listening to me after repeatedly telling me my order had been fully delivered even though I kept on trying to explain the situation to her. She said she would get back to me and never did.

I have to say I am beyond shocked. I would never expected this from an institution like Mr Price. All I ordered was 22 items and you couldn’t even handle that. Stop advertising that you provide an online service when you do not have the internal capabilities or the trained staff to handle this service.

In my last email, I asked for a refund of the remaining 3 items. I’m still waiting for a response.