I AM SO DISAPPOINTED, Please just give me my money back if I really have to BEG!

I have NEVER in my entire life experienced such terrible service delivery, as I now have with MRP Home Online.

1) I placed an online order for which I had opted to go for the express delivery which is within 1 - 3 days, for which you pay significantly extra. Ignoring the fact that I had previously had an issue with this with MRP Online to which i previously received negligent feedback and apathetic assistance, I decided to have faith in the provider which I have enjoyed and supported for years prior to this - some things can be overlooked.

2) Needless to say, my order never arrived! AT ALL... I even left Joburg a day after it was scheduled to arrive, having even forgotten about my order because there had been ZERO communication throughout the time in my case.

3) Since i have returned, I have contacted their Online Contact Center, where I am being given the run around by their consultant, SIthembiso.

4) Throughout the initial request for a refund and for them nt to even bother re dispatching my order, they have gone and updated their system as (Delivered) - which is OBVIOUSLY NOT POSSIBLE as i still have none of these items nor my money back.

After throwing a minor tantrum, in irritation that my query/complaint is now over two weeks old and i just want my refund and to leave them in peace, SIthembiso promises to resolve my query and provide my refund by close of business on Monday.

Today, while browsing my email looking for some kind of confirmation of any feedback, i land on ANOTHER automated email from MRP HOME with a GIFT VOUCHER not even equivalent to my actual money spent! Never mind that i am not even being compensated for all this drama and trouble!!

And mind you - now my order status is PARTIALLY RETURNED. I NEED SOMEONE TO PLEASE HELP ME. Perhaps its even time to address the Ombudsman about this - i have no idea. But i feel grossly ******.

And to be honest, if I never shop at another place where i see the MRP logo again, it may actually be far too soon!!

Can i get SOME help from a person on a senior level - i just want my refund, to close both online profiles/accounts and NEVER bother anyone associated to this brand EVER AGAIN!.