lL
lynseyannecollins L

1 reviews | Active since Dec 2016

24 Jul 2017, 09:17

How many times can you mess someone around ?

<p>I wanted the Grey Faux Nguni rug from your website but I refused to pay the exorbitant nearly hapf the price of the item for delivery. My Mom went to Nelspruit after calling to confirm the store had it and you guys were moving stores but negelected to tell her. She went back a few weeks later and you couldn't locate it, it was on your system but no one could find it in-store. She then asked that it be sent to the Malalane store and when she went in to collect the very helpful gentleman told her that Nelspruit had made an error and forgotten to send it, he was very nice. My Mom went back into Nelspruit again and this time you had the rug but with a HUGE stain on it... No I don't want R400 discount I want a clean rug. </p> <p>Now it is out of stock on the website. 4 months to get a ****** rug. I expect that this rug be sent to Malalane so it can be collected, a new one, a clean one.</p> <p> </p> <p>Pathetic client service</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply24 Jul 2017, 12:32
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Nelspruit and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price Home