HORROR OF MR PRICE HOME SERVICE

I am so frustrated with service i received at MRP Home / Mr Price Home. OMG.

My dilemma started with an in-store purchase of a Chest of Drawers for my daughters room. For the R4000 I paid, I found the quality to be extremely poor. was unsteady. I contacted them and was asked to send invoice and pics. I did and then was called to send more pics. I lost interest and got a carpenter friend to HELP fix it with reinforcements.

I then decide to buy cushions online from them. Made the purchase online on the 25th July and paid for EXPRESS DELIVERY.

A week later, I get a call from a delivery guy telling me that he was in Bruma, the other side of Joburg. I live in Sandton. He sounded annoyed and said Mr Price people gave him the wrong address. I gave him my full address and he promised to deliver the following day.

NO DELIVERY the next day.

I called the delivery company toward the end of the day and they knew nothing about my delivery. They needed a reference number which I was never sent. The only one I got from Mr Price via email was not on their system and not in their format.

I tweeted Mr Price Home several times on Friday in agrer and was told the delivery would arrive on Monday. No apology at all.

At 4:49pm today I get an email from Mr P Home telling me that delivery was made and I must enjoy unpacking. ***FFFFFFFF??????

NO DELIVERY WAS MADE TO MY HOUSE ALL DAY....

I tweet and all them.

Today to my horror I wake up to a public tweet from Mr P Home telling me where they delivered it, (MY ADDRESS expect in a different part of Joburg). A whole LIVE post on twitter for the whole world to see. They realise their mistake and instead of deleting it, they just DM'ed me the very same message.

I have no more words.