Horrible Service & Quality

Visited Tygervalley MRP Home and saw a bookshelf I wanted to buy. Unfortunately they did not have stock. The guy first suggested to place an online order which will be delivered to Canal Walk, which we did, but after the order was placed I asked if he can check with Canal Walk if they do not currently have stock so we do not have to wait for 7 working days for the online order to be delivered. He spoke to Chad in Canal Walk who confirmed that they have three in stock and that it was not damaged. We then drove trough to Canal Walk the next day to pick it up. Chad was off for the day and Dylan assisted us. We requested that he check the condition of the shelf again just for safety. He went to find the shelf in the store room and after about 20 minutes we had to send someone looking for him. Eventually he pitched up with the shelf. After paying he said he did not check it again but he is sure its fine. When opening the box at home to start to assemble our new purchase, we were horrified by the quality of the product. The paint completely peeled off on the one side of the shelf. Phoned the store manager, Leslie, on Monday to complain and after a while he phoned me back to confirm all 3 shelves left in his stock room has the same problem. This means the condition of the shelves have not been checked by ANYONE prior to us raising this issue. To pay R1800 for something and you get this absolute **** quality is not on.. In general I am a big fan of MRP Home but this was extremely disappointing. I then thought maybe I should phone the online team and check if my order is still valid. Spoke to Asanda who kept on telling me my order will only be delivered to Canal Walk even though I refuse to go back there. What is my guarantee that this shelve does not have the same problem and the I drive there for the second time wasting my time and fuel. I then suggested they need to deliver it free of charge to my home which he also declined . Tried to speak to his manager which was also unsuccessful. I feel MRP home can seriously work on their customer service URGENTLY. I still wanted the same book shelf but clearly MRP Home does not want / need the sale.