Horrible service from Mr Price home online!

I ordered a product from Mr Price online , a white faux fur bean bag which cost R1300. Everything was confirmed and I was informed that my product will be delivered on Friday 6 November 2020.

When my product arrived it was not what I ordered. I received a pink plush kiddies bean bag which cost R700.

My invoice stated that my product was R1300 and the item I received was completely different.

I then proceeded to call the Mr Price customer service line for an explanation but I was put on hold for 18 minutes and then disconnected.

I called back and was told by a stuttering call Centre agent that the item was not available and I'll receive a refund.

Why did I only find out that the item was not available when I had to call the customer service centre twice. It's a utter waste of my time! I am incredibly disappointed by the service I received from the call centre and the online store.