Horrible Service Experience

I made an order on the Mr Price Home app on the 20th of June. I called in on 21 June to cancel the order as for some reason when I checked the order on the app it was on cancelled status. I did not want to redo the order as the sale was over. I spoke to Asanda Gumenke who advised that he will send the info through for order to be cancelled and refund to be processed. About a week later to my shock I received an email that my order will be delivered. I immediately called in to advise that this order was called and a refund requested, I also sent an email. I was then advised that a refund will be requested and it will take 5-7 business days. This was this is the same information I was given the first time. I still have not received my funds and upon following up today I was assist by a rather rude consulted, Njabulo Sene, who seemed to be getting increasingly impatient and annoyed the more I expressed my frustration with how long this is taking as he advised that the refund was only processed on the 8th of July and it will take 5 - 7 business days. This is the third time I’m being advised of the turnaround time and the date keeps changing. So rightfully so I am beyond frustrated and dealing with Njabulo did not makes this any better.

I expect to have the funds reflecting on my account by this Friday 17th July. At which point if those funds are not in my account I will no longer engage with Mr Price directly and will take this up with the Ombudsman.