Horrible Service

I placed an order for a Taupe wishbone server on 4 May 2020, order: ***. Delivery was done on 22 May 2020 but received a completely incorrect item. A gun metal velvet sleeper couch or part of one. I haven’t opened it up as it’s not my order. I spend 45 minutes on the phone waiting for a consultant so I send an email for the contact me for to only receive a reply this afternoon. Eventually at 15:24 I get hold of Naso Malamlela who creates a case for the error and confirms that by Friday this week (29 May 2020) I will receive the correct order and they will collect the incorrect item. He sends me an email to respond to with the error and photos which I responded to on 22 May 2020 at 15:46. To date I have received no confirmation email or feedback on this issue. Mr Price Home, don’t send me a generic response with a consultant will get in touch. I want a solution and this resolved as what was promised.