Horrible front line staff

I hereby wish to inform you of a very unpleasant indecent that took place at one of your stores. Please find relevant information attached. My son and his fiancé went to open up their gift registry for their upcoming wedding in September, however left the store humiliated, embarrassed and very upset.

Mr Price home

Sunday, 9 July 2023

Liberty Promenade Mitchells Plain

Time : 1pm - 1:45pm

Upon walking in we were greeted by a woman who stood close to the door whom we asked advice on how to go about creating a gift registry.

She informed us that they will be able to help us but that they unfortunately do not have the scanners but what we can do is take pictures of the codes on the items we would like to add and once done go to the till where they can then create the registry for us. She was nice enough to even let us know where we could go (branches that does have the scanners) should taking pictures be too much of an inconvenience for us.

We decided to take the pictures and do it there as it would save us time than to drive off to another branch.

After taking pictures we headed to the till where there were 2 cashiers/ till operators ( a woman and a male) we mentioned what we were there for and the male Mr Nasief Van Heerden asked us if we were wanting to create one. When we rep**** saying yes he reacted saying 'ugh' he then proceeded to the computer and asked to see the pictures we took of the codes. I handed him my phone he looked through the pictures for a minute or two handed my phone back to me and asked 'was your flash on when you took the pictures' I rep**** saying no it was not on to which he rep**** 'oh because the pictures are quite blurry and I cant see the codes'. I then took my phone from him and looked through the pictures. There were about 2-3 blurry pictures but the rest were all perfectly fine and the codes were very much clear enough to be seen. I did make mention of this while he was standing Infront of us. He then proceeded to do something on the computer for about a minute (I am not sure what exactly as he made little to no communication) and thereafter walked away from the computer and stood by his colleague talking.

We waited a couple of minutes after which we decided to leave as we were not sure if the computer's system was slow/if he was waiting for us to retake the few blurry pictures as there was little to no communication with us.

When we decided to leave we called him over to inform him that we will be going to another branch instead to which he rep**** 'okay' and he just let us walk out. It was clear from the beginning that he did not want to assist us with the gift registry.

This was the manner in which my children were treated. Which is very upsetting. I then visited the branch yesterday in order to get the gentleman name ( I added I to the above) and to speak to the manager. The gentleman, neither the manager was on duty but a Mrs Ogla approached after hearing my conversation with another staff member. She said she was standing in for the manager, she provided me with his details an apologized, I told her it should not be her apologizing. She then wanted to assist us with the registry but I said I doubt my children will ever come back to the store, she proceeded to provide me with her number so that I may contact her as I said I will first speak to them. Today the manager Caren and indicated that she will assist personally with creating the register and apologized for the incident and was not happy about what had occurred. I was very thankful for them wanting to assist even without my children having to come back to the store. However my children declined. They are wanting to do their gift registry toghter in a store that they will receive better services this is part of their journey as a couple and creating the beautiful memories. Why should we go out of Mitchells Plain where we live in order to be provided with professional services

My reason for this complaint is that we cannot treat people in such a manner where you do not acknowledge and treated like you are a nuisance. Where you leave them standing at the till saying noting and basically ignoring them. We will appreciate if this mater can be investigated and addressed with the staff member so this does not happen to any other customer coming into the store for services. Please find the pictures attached that Mr Van Heerden deemed blurry hence not assisting.

Pictures can be provided.