Horrible Customer Care Mr Price Home

The Customer care at Mr Price Homs is absolutely **********.

I bought an cabinet and a few days later send an email to have it returned due to chips on the inside from assembling (that they did), chips on the surface and low quality material.

They asked me to sent an email with pics and description of error which I did. No response. I follow up and I’m told to expect a response after 24 hours, this had been 48 hours. I eventually get a response and the lady says she hasn’t received my pics, which I resend. 24 hours later, no response after following up. Again she cites not having received my pics which I resent. Again 24 hours and no response after numerous follow ups. I mean, what are they trying to play at. Surely a designated person assigned to your call should be able to follow up continuously and not after every 24 hours, that’s pathetic service.

Please could someone take this serious as I want to return this item and get refunded. Simple.