HELLOOO!!?? Assistance please!

Look, I am not one to ever complain on any social platform, but at this rate, i have no idea what else to do, I am appalled by the service I received. I put in an order for 5 Champagne glasses (item no ***) and received very large wine glasses instead (item no. ***) Firstly, this order was placed in the 9/10/2024, only to receive them on the 21/10/2024. A Shein order that was ordered after that, arrived earlier (all the way from China) than an order in my own town.. ridiculous!! Apparently there was no stock at the warehouse so they had to source the glasses from a store, the delay was never communicated to me, either via email or the online app. If I did not call the customer care line, i would have never known about this issue. FINALLY when the order dis arrive, it was incorrect. Even the glasses were labelled with the incorrect items price tag! When calling the customer care line, i was on the phone for over 30 mins, for her to only tell me that she will contact the store and give me feedback, when I asked he what she is going to ask or tell the store, she could not even tell me.. just said that she will send me an email.. not sure about what. I still haven’t received the email or feedback, called back today and the new consultant i spoke to can only say that they are awaiting feedback from the store.. still not sure exactly what feedback they are waiting for, no one can tell me.

I ordered the bubble WHITE wine glass, which is the long stemmed champagne looking glass. MR PRICE, please give me my order, thanks!