PT
Pamela T

1 reviews | Active since Oct 2015

26 Oct 2015, 16:45

GROSS SERVICE AND ****** BY MR PRICE HOME

HEADLINE GROSS SERVICE AND ****** BY MR PRICE HOME <br> A week or 2 ago I PURCHASED A BADLY DAMAGED MIRROR AT MR PRICE HOME CENTURION, WITHOUT NOTICING THAT ITS DAMAGED AND I CANNOT RETURN. I THOUGHT THE RED STICKER WAS JUST FOR DISCOUNT. IT WAS MARKED ORIGINAL PRICE OF R599 AND MARKED DOWN TO R300. I WENT TO MRP HOME SANDTON BECAUSE CENTURION CLOSES EARLY. I WAS TOLD THAT I CAN ONLY RAISE THE ISSUE WITH CENTURION, MRP GROUP WITH STUPID POLICIES DO NOT THINK FOR CONSUMERS BUT THEMSELVES WHILE MAKING HUGE PROFITS ON CONSUMERS. THEY REFUSED TO TAKE BACK THE MIRROR AND TO GIVE BACK MY R300 THAT THEY OVERCHARGED ME WITH. I LEFT THE MIRROR AT SANDTON BRANCH WITHOUT MY MONEY BACK, THEY CAN HAVE IT NAD RESELL IT AND MAKE MORE MONEY. I DO NOT HAVE MONEY OF DRIVING UP AND DOWN TO 100 MRP'S. I REALLY APPRECIATE EDCON, STATTUFORDS POLICIES BUT YOU ONLY REALISE THIS AFTER THE ENCOUNTOR WITH THE SHARKS (MRP). VERY ANGRY CUSTOMER

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Replies (1)
Mr Price Home
Mr Price Home's reply26 Oct 2015, 17:00
Official
Hello pamtshibubudze,


Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home