Gift voucher useless service

I gifted someone a R1000 gift voucher, but the person lost the gift voucher, I emailed head office with all the details of when I bought the gift voucher, where as well as my method of payment, they emailed me back and said to visit my nearest branch and they wil be able to help me. I then went to MOA Mr Price Home, I just want to express my absolute disgust in the staff at Mr Price Home at Mall of Africa today, Sunday, 22 June 2025, I went there as they instructed to get help for the lost voucher, the Supervisor on duty was very unhelpful and before even helping me, already said they will only be able to help me the next day, and then she asked for the slip, which I do not have because I gave it to the lady who I gave it to as a present, she refused to help me even when I was able to tell her exactly when I purchased it and also how I paid. They were really so unprofessional and rude. I will never visit that store again. I then emailed Mr Price again and then another lady for MOA phoned me and tried her best to help me, she phoned me regularly to update me on the progress, then a week ago I received a phone call from her telling me she is not able to track down my gift voucher because Mr Price's system wipes itself after 6 months and because I bought the voucher more than 6 months ago, they cannot help me. Again I am disappointed in Mr Price as a group. This is really outrageous. So basically they are *****ing from people who buy gift vouchers and don't use it straight away. If a voucher is valid for 3 years, then it is obvious that their system should store data for 3 years. Now R1000 is just ****** from their side so there they make more profit and I highly doubt I am the first customer this happens to.