Gift Voucher Card Reinstatement

I have, since 2017, been trying to get two expired gift cards reinstated. Their cumulative value is R285. Although I appreciate that the card has an expiry date, at the time I first made my enquiry, the cards were not long expired and I was seeking condonation and reinstatement. (I cannot imagine that the Consumer Protection Act would condone the expiry date but that's a different problem.) After more than twenty interactions, some online and some in-store (where, at Sea Point, the manager Johan proved himself particularly unreliable) I have yet to have success. My most recent engagement was on 29 May when I called Head Office. I was told that the area manager who could help was Natasha Kurten and her boss is Ops Manager Jacques Langenhoven. I left a message for Natasha who I was told would call back the following day. She did not.