Gift Registry scanner not working

On the 29th Dec 2017 I went to Mr Price Home for a gift registry. When I arrived, the only scanner that they had was not available (someone had it); I decided to leave my number with a lady named Simphiwe while I looked at some items, I asked her to call me when the scanner was ready-after an hour she hadn't called. I went back and another lady named Lerato also tried to help, but couldn't find the scanner...she ended up calling the manager, Pakiso. Pakiso seemed to be more helpful than the others, he found the scanner and showed me how to use it. I scanned my items, only to find that there was a problem uploading my items on the system! I had to MANUALLY choose my items AGAIN with Pakiso's help. This was very frustrating and time consuming! I expressed my unhappiness with Pakiso and told him that I would escalate the poor service to the Head Office. He tried to talk me out of it, but I had already made up my mind. The service from the staff was extremely poor and they didn't have any sense of urgency. Very disappointed.