Gift card ***** Mr Price

My wife bought a gift voucher from Mr Price Lifestyle Centre, Centurion on 20 Jan 23 . She handed same to a friend as a birthday gift on 28 Jan 23. On 29 Jan 23 the friend wanted to use the card to pay for goods but was told by the store there was no value to the card. From 30 Jan 23 she has been trying to resolve this issue. She had to do an affidavit, supply copy of ID,2 visits to the store the last being on 6 Feb23 spending almost an hour and still not resolved. Reading through the complains I see a number of similar cases and clearly there is a problem of ***** within Mr Price but they are not interested to address this,or assist their customers to recover their money.Mr Price dont care about the time and cost involved and clearly have no respect for their customers.