Further Complaint about Mr Price Customer Service

<p>A little over a week ago, I tried to get a complaint resolved from MRP Home after they failed to deliver my order within 3 days, as I had paid extra for the express delivery. See my previous review on Hello Peter to understand how appalling their customer service response was thoughout that debacle. On this website, they failed to answer me: I cannot reasonably consider a private message sent many days after the publication of my review saying "sorry for late reply, we experienced a technical problem", and NOTHING ELSE, as a satisfactory reply to my complaint, as it in no way addressed it. <br />But to make matters worse, when I demanded to be refunded the full price of the express delivery service they failed to provide, Nivashni Manilal (a customer service employee who was mentioned last year by another customer in another complaint on Hello Peter), who clearly could not be bothered to do her job, simply answered me that they would only refund me for the economy delivery. And when I explained to her that it was not the service I had paid for, and hence they should refund me for the full express delivery fee (and if they were a decent company, add a little extra for the terrible inconvenience caused), she simply, in the most insultingly cavalier way, copy-pasted and resent me her previous answer.</p> <p>Mr Price Home found it preferable to cause huge frustration in a customer, be dismissive at best, and wilfully antagonistic at worst, and incur bad online reviews, rather than refund me at least the R70 I had spent for a service they did not provide, and be gracefully apologetic for their terrible mishandling of my complaint. <br />I do not consider this matter resolved.</p>