Frustrated Customer

I placed an order online on the 2 August for two items. On the 12th August I collected my package, to my surprise one item was packaged incorrectly, instead of getting a "feather pillow" amounting to R199 they packaged a "Hallow pillow" for R99.

I went to the store Randburg Mr P Home, to escalate the problem and I managed to get a team that was willing to assist me,Nurse went an extra mile to help.

My issue here is with Sphamandla Mavundla customer care agent. I've sent numerous emails with all necessary attachments for reference and there is still no response from him.

I want my correct order to be packaged or get my money back.