********** transaction and staff that`s not knowledgeable on processes

********** purchases on my account were done. 1ST branch of contact did not tell me the process but wanted to put me through call center. I was told by 2nd branch-went there as load shedding meant I can`t get through call center. Had to do affidavit. These transactions done were unusual and done online not in branch. Doesn`t this brand have AI to detect such transactions and inform client before processing them further. I want reversal of them and their interest