Feedback on Damage goods

I bought a button white seater, and it happened that it not in a good quality so I reported this to Carlwald brand Mr Price Home where I bought the goods and they send furniture inspector William, well repsponse for inspection was prompt however i discover that 2 months later he lost all the pictures. Now there is no proper feedback - when I report back at the store they say he says he will call but I had recieved non of comunication correspondence. Past friday, dated 15 May 2015 I went to the store to follow up after I had resend the pictures to him, but still no clear indication on what is going on. They refuse to provide me with his contact or his line manager number. This issue is still pending with no help or solution. Im really dissapointed at Mr Price service as im still stuck with damaged goods and I spended R 1500.00 cash buying this cause I liked it. POOR SERVICE, POOR QUALITY IN GOODS, BAD CMMUNIOCATION, BAD MANAGEMENT!!! I will never recommend MR PRICE HOME ever!!!! As a retail business they should know better about GOOD CUSTOMER SERVICE, BRANDING, COMMUNICATE BETTER but all of the above I rate them a big ZERO!!!!<br> <br> From annoyed customer - Ms Sharon Gumede<br>