1 reviews | Active since Aug 2016
Faulty electric appliance at Mr price home, and was refused an exchange!!!
<p>On the 30/07/2016 i bought an electric appliance **salton kettle** for R378. 99 cash at mr price home west street in Durban used it for one day and realised that it was faulty, i lost the proof of purchase however i went to the store and explained my situation and the lady who is a store manager said that can not help me because i dont have the slip, even though there is still a price sticker, barcode but they refused to let me exchange it for another one that is not faulty... </p> <p>Even today i am stuck with this kettle that i am not even using which i don't even know what to do with it!!! I am very disappointed that i have lost so much money and i couldn't be assisted exchange it for one that is not fault... I was not asking for a refun, i only wanted to do an exchange!!!im a very unhappy customer at the moment, </p> <p>Soch a loss!!! </p> <p>
Good day
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price Home
Good day
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price Home