KM
Katlego M

1 reviews | Active since Sept 2015

30 May 2016, 08:19

Faulty Couch

<p>I bought a couch on the 25th of May at Mr Price Home- Mall of Africa, and it was delivered to me on the 27th of May with legs that are not the right size. I went back to the store on the 28th of May to exchange the legs. On the 28th as I was *****ing the legs in, the middle hole connector where the leg has to be insterted on came out. Now my couch doesn't have 1 leg. I emailed Mr price home, they said I should return the couch to the store. First of all, I paid for delivery, it was R300. I can't organise a delivery and pay again, and this time will be double. I contacted the customer centre and the call was answered by a lady called Maria. As I was explaining my problem to her she just dropped the call. Can this be solved please. It's either you give me my money back or you delivery a couch of good quality.</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply01 Jun 2016, 06:36
Official

Hi Katlego.

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price Home