1 reviews | Active since Feb 2018
False Advertising on the Online store
I recently bought a bed on the Mr. Price Home online store, to my surprise, only the base was delivered. When I contacted the call centre I was informed that I only ordered the base as the description said Mattress Base.
My issue is that when I shop from an online store, I rely heavily on the picture displayed. The photo displayed a bed and mattress. Since I’m no bed expert, how was I to know that the description “Mattress Base” meant “Base Only”. When I saw the picture of a mattress and base and the description mattress base, I concluded that I’m buying both.
This is clearly false advertising. Why can’t Mr. Price just 1. display a photo of only the base or 2. Add a disclaimer “Base Only” or 3. Alert the customer by adding; “Please note that you are purchasing only the base”
Please correct this because I’m probably not going to be the last person who will be confused by incorrect product photos.
Good day
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advice you accordingly.
Kind Regards
Mr Price Home
Good day
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advice you accordingly.
Kind Regards
Mr Price Home
Good day
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advice you accordingly.
Kind Regards
Mr Price Home
Good day
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advice you accordingly.
Kind Regards
Mr Price Home
