RL
Ronel L

1 reviews | Active since Aug 2020

12 Jun 2025, 09:30

False Advertising

So we found a couch online L seater for R 5000 we went to go purchase it... We had to walk to the payment desk twice to ask to be attended to and when they finally brought the couch it was one piece for R5000 meaning the whole set was R 10 000. They refused to give us the whole set for R 5000 even though it was wrongly advertised and the Manager said a mistake was made on the website. This was not my mistake. I ended up buying other couches that where on special and a sleeper couch that is so flimsy. I then contacted the customer care via e-mail and was told "Hi Ronel Lu****,

Siyasamkela Maphumulo here from Team Mr Price

We have received feedback and it has been advised that there was a pricing error on the website and it has been rectified. The Santana Corner Unit Sofa (SKU ***) price is R10 000.

We apologize for the inconvenience.

Have a lovely day and let us know if there is anything else we can assist you with :)

That`s it ! Sorry for the mistake you picked up that we made....

I feel cheated and want to return my purchases

Really bad service and not a care in the world

0
Replies (1)
Mr Price Home
Mr Price Home's reply12 Jun 2025, 15:03
Official
Hi Ronel Lu****,

I trust you are well.Thank you for taking the time to bring this matter to our attention. We would like to sincerely apologize for the inconveniences and frustration caused and assure you that we are investigating this matter. 
You will receive personal feedback shortly.

Warm Regards
Mr Price