Failed Express Delivery, Appalling Customer Service

<p>We placed an order on MRP Home at 9am on Thursday morning, and paid extra for Express delivery, with the reasonable hope that the Express service, which claims a lead time of 1-3 working days, would not take the maximum 3 working days, as otherwise it falls in the same category as MRP cheaper Economy delivery (3-7 working days: how can you have the same lead time in 2 categories of delivery fees?!). Not only was the Express delivery not delivered within 3 working days and actually arrived on the 4th, but MRP customer services tried to dishonestly explain that the Thursday early morning order should not count as the 1st day. They also adamantly claimed that we should only ever expect the maximum lead time - 3 days, making any mention of a shorter time on their website irrelevant, and more importantly, misleading, as it is a lie. Customer service consistently failed us throughout this debacle: firstly, the order was marked as "shipped" as early as Friday morning, but provided no tracking details whatsoever. Secondly, the online chat service rep**** only "hi" to our precise request for a shipping update. Thirdly, eventually contacting the call centre led to being told to only expect 3 working days (again, then why mention 1-3 on the website?), and the promise to have a manager call us back was never fulfilled. When we called back and demanded to talk to a supervisor, she baffingly and unashamedly claimed that the early morning order day should not count as the 1st day of delivery lead times. After a heated argument, because at that point the order had failed to even be delivered on the 3rd day, we demanded a gesture from MRP, which grandly sent us... a R50 voucher. Bravo for failing at every single opportunity to communicate clearly, honestly with your customers, from website misleading information to ignoring requests for shipping updates, and passing on the opportunity to appease a rightly frustrated client. </p>