Extremely poor service

Order ***

I ordered a couch on 24 August, to be delivered to the Mr Price Home Retail Crossing branch in Ruimsig, Roodepoort. I received an email from Mr Price on 25 August saying my couch is being shipped.

Today, 10 September, after many many calls to the Mr Price call centre, emails to ***, calls to the store, and extremely unhelpful watsapp conversations to their watsapp customer service line, my couch has still not arrived.

I received an email on 8 September to say my couch will be delivered on 9 September. It has still not been delivered on 10 September. How is this acceptable? I am so appalled by the way Mr Price has treated me as a customer. I have received no help from any of their channels or explanations for the delay and feel so frustrated, I am close to cancelling my order and wanting a full refund.