Extremely Frustrating Experience with Mr Price Home Ballito – Defective Items and No Resolution

I am frustrated with the level of service I’ve experienced from Mr Price Home (Ballito Junction). As a consistent purchaser in the last year as I've been furnishing my home monthly, the lack of resolution despite multiple attempts to resolve a very simple issue is saddening.

On 20 May 2026, I purchased a Kitchen Island Small Grey (SKU: ***) from the Ballito Junction store.

When I got home and started assembling the unit, I discovered that the dowels were missing. I contacted the store and spoke to Nomvula, who was helpful in assisting me to collect dowels. I then made a second trip to the store on 24 May 2026, only to discover once I got home that the dowels provided were the incorrect size.

I had to call the store again and was advised to bring the unit back, even though it had already been assembled. For context, I live on the third floor with no lift, so transporting the unit was extremely inconvenient and physically demanding.

On 25 May 2026, I returned the unit and expressed my concerns that it looked like a previously opened/returned item (missing parts and damaged packaging). I was given a replacement box and assured it was complete and sealed.

However, upon opening the second unit: Parts are missing (again) No instruction manual included Hardware (*****s, bolts, etc.) is mixed loosely in bags, unlike the properly packaged original The box clearly appears to have been opened and resealed

At this point, I have made three trips to the store, spent time assembling/disassembling, and still do not have a complete product.

I escalated this with customer support, requesting a reasonable solution: 1. Collection of the faulty unit 2. Delivery of a new, sealed, complete unit 3. Assembly to confirm all parts are present

Instead, I was told: I must contact the store again I will be charged for delivery and assembly

This is completely unacceptable given that the issue is due to repeatedly receiving incomplete and tampered products and the store is unable to provide the requirements. I escalated to head office customer care to be assisted - not redirected to the store.

I am not willing to make a fourth trip to the store only to encounter the same issue again.

Expectation:

Mr Price Home should take accountability and: Collect the faulty unit from my home Deliver a brand-new, properly sealed unit Ensure it is correctly assembled and complete at their cost.

This experience has been time-consuming, physically exhausting, and extremely disappointing.

I would appreciate urgent assistance and proper resolution.