Extremely disappointing.

I am beyond frustrated with the service from Mr Price Home.

We tried to purchase 2 pedestals. Mall of Africa only had one damaged floor unit in stock, and we were told Woodmead had three available. Since we drive from Pretoria, we simply wanted to call ahead to either pay over the phone or have two units set aside before making the trip.

That is where the nightmare started. • Woodmead’s phone line is “faulty.” • Castle Gate in Pretoria could not be reached. • Calls get diverted to a call centre that is completely unhelpful. • WhatsApp support repeats scripted responses and closes chats mid-conversation.

The first consultant’s entire response to my detailed explanation was: “The telephone line for Woodmead is faulty.” That was it. No solution. No escalation. Nothing.

The second consultant told me I need to speak to a store directly and that managers have each other’s contact details. When I explained repeatedly that I cannot get through to ANY store, I was told to call the same 0800 number I had already been trying all morning.

The irony? I was actively trying to give them money.

No one takes ownership. No one offers to escalate. No one actually helps facilitate the sale. Mr Price Home needs serious training on customer support and basic problem solving. At this point, they have likely lost a sale simply because no one could be bothered to help.

Extremely disappointing.