Extremely disappointed

Good Day,

I went to Norwood MRP yesterday and purchased some items on sale. It was buy one get one free. It came to about R740. I did not have enough on my account so I paid R500 by card at the store.

There was a system error and I was there for over two hours while your technical team tried to resolve. They asked the manager to ask me to pay another R500 to check if it would work which I did with no questions asked only to receive the same error. By 18:40pm your staff is tired and I am tired. The technical told the staff to get me that the would call me once sorted.

The staff were very helpful and did their best. I asked what would happen to my items as I bought them on the buy one get one free sale and I was told I would still get it as it is not my fault. Today a different manager tells me it is still not sorted and once sorted I will not get the items as the deal has passed. I asked for my refund for the two payments (see attached) he called me eventually saying one was allocated to my account and I can come get the cash difference for the other R500 which I did. Again he said he was sorry but I will not get the items.

Please note I only paid a R500 into my account to get the sales items. Please reverse it and pay it back to me. I received a refund of the R500 at the store of the R1000 I paid. I want the other R500 back I will not use my card and pay off until I settle with you people.

A system error became my problem and no one takes accountability for it.

Had I been told I would have paid for my items cash so I do not lose out but I was told I would get it at the sale price as it’s no fault of mine.

Please refund me my R500. I am not in arrears and it was not due. I will pay you when due and not use my account.

I am extremely disappointed