JS
Julie S
1 reviews | Active since Aug 2021
23 Dec 2023, 13:21
Extremely bad customer service
I bought gift vouchers online from Mr Price Home on 12 December and due to system issues on their side I did not receive my gift vouchers. I spoke to Sthembile via email on *** and she said that I would be refunded in 3-7 working days. It is now longer than 7 working days and I have still not been refunded and she is also not responding to my emails. Please help so that I can get my own money back.
Helpful (0)
Replies (8)0
Replies (8)
Mr Price Home's replyOfficial
23 Dec 2023, 17:08Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price Home's reply23 Dec 2023, 17:08
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
JS
Julie S's updateReviewer Update
24 Dec 2023, 13:32Thank you but I needed my money back to buy Christmas presents, I was supposed to have received my money back by Friday at the latest which did not happen, and it does not seem that I will receive my money anytime soon, this is extremely bad service.
You were quick to take my money but now I am being inconvenienced because your turnaround time is not being adhered to
You were quick to take my money but now I am being inconvenienced because your turnaround time is not being adhered to
JS
Julie S's update24 Dec 2023, 13:32
Reviewer Update
Thank you but I needed my money back to buy Christmas presents, I was supposed to have received my money back by Friday at the latest which did not happen, and it does not seem that I will receive my money anytime soon, this is extremely bad service.
You were quick to take my money but now I am being inconvenienced because your turnaround time is not being adhered to
You were quick to take my money but now I am being inconvenienced because your turnaround time is not being adhered to
JS
Julie S's updateReviewer Update
27 Dec 2023, 10:43Good Day, when will I be contacted, but the more important question is when will I get my money back this is extremely bad service 😡🤬
JS
Julie S's update27 Dec 2023, 10:43
Reviewer Update
Good Day, when will I be contacted, but the more important question is when will I get my money back this is extremely bad service 😡🤬
JS
Julie S's updateReviewer Update
29 Dec 2023, 12:25I am still not receiving any assistance from Sthembile via email, she is ignoring my emails.
Your team leader needs to call me urgently, it is 3 weeks that I have been waiting already for my own money and I want my money back today.
Your team leader needs to call me urgently, it is 3 weeks that I have been waiting already for my own money and I want my money back today.
JS
Julie S's update29 Dec 2023, 12:25
Reviewer Update
I am still not receiving any assistance from Sthembile via email, she is ignoring my emails.
Your team leader needs to call me urgently, it is 3 weeks that I have been waiting already for my own money and I want my money back today.
Your team leader needs to call me urgently, it is 3 weeks that I have been waiting already for my own money and I want my money back today.
JS
Julie S's updateReviewer Update
31 Dec 2023, 17:52I have still not received my money and Sthembile is not helping me either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help
A manager must now contact me because Sthembile is of no help
JS
Julie S's update31 Dec 2023, 17:52
Reviewer Update
I have still not received my money and Sthembile is not helping me either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help
A manager must now contact me because Sthembile is of no help
JS
Julie S's updateReviewer Update
02 Jan 2024, 10:12I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
JS
Julie S's update02 Jan 2024, 10:12
Reviewer Update
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
JS
Julie S's updateReviewer Update
03 Jan 2024, 09:13MR PRICE HOME PLEASE RESPOND URGENTLY
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
JS
Julie S's update03 Jan 2024, 09:13
Reviewer Update
MR PRICE HOME PLEASE RESPOND URGENTLY
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for 3 weeks now which is ridiculous and your customer service is atrocious. I want my money ASAP.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
JS
Julie S's updateReviewer Update
05 Jan 2024, 12:25MR PRICE HOME PLEASE RESPOND URGENTLY AND STOP IGNORING ME
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for a month now which is totally unacceptable and your customer service is non existent. I want my money ASAP.
Apparently you credited the money to my card number and not to my account number which is why I have not received my money back.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for a month now which is totally unacceptable and your customer service is non existent. I want my money ASAP.
Apparently you credited the money to my card number and not to my account number which is why I have not received my money back.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
JS
Julie S's update05 Jan 2024, 12:25
Reviewer Update
MR PRICE HOME PLEASE RESPOND URGENTLY AND STOP IGNORING ME
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for a month now which is totally unacceptable and your customer service is non existent. I want my money ASAP.
Apparently you credited the money to my card number and not to my account number which is why I have not received my money back.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP
I have still not received my money and Sthembile is not helping me at all either, you have been holding my money for a month now which is totally unacceptable and your customer service is non existent. I want my money ASAP.
Apparently you credited the money to my card number and not to my account number which is why I have not received my money back.
A manager must now contact me because Sthembile is of no help.
THIS IS EXTREMELY URGENT, SOMETHING NEEDS TO BE DONE ASAP