Extremeley disappointed customer - worst experience

I purchased an order online where all items were marked as 'in stock'. Delivery took place with one item short without me even being notified. I only received an email after the delivery stating that the item is out of stock. I was then told that I had to wait 5-7 working days for my refund of R2,500. In the interim, the call centre agent assisted me by enquirying which store had the item. I was told the store in Mall of Africa has stock. My husband went the next morning to collect the item, unpacked it at home and it was damaged!!!!! I was then told that I had to go back to the store to return it to get my money back. 1. Have I not been inconvenienced enough? 2. Is there no quality control in place? Why are damaged items being packaged and sold to customers?

I have had the worst experience with Mr Price Home with all the back and forth. The call centre agent was helpful and did everything she could but i'm still sitting without my money and pedestal! I have requested a managers number to address this issue and the details are not being sent to me, so I called the call centre requesting to speak to a manager. As I type this, I'm on hold for now 17 minutes waiting for my call to be transferred to a manager! I am most certainly in no rush whatsover to make any purchases from Mr Price!!!