JV
Janine V

1 reviews | Active since Jan 2013

27 Jan 2017, 10:29

Express door to door is not Express

<p>I placed an order online on the Mr Price Home website on 23/01/2017 early in the morning, and was expecting my package to arrive on 25/01/2017. I chose Express delivery that is supposed to take 1-3 working days, but it is now 27/01/2017 already, I received an email on 26/01/2017 (after querying) that my package will be delivered on 27/01/2017 and sorry for the delay. I feel that this is unacceptable because I chose Express and my package did not arrive within 3 days. So I should actually be refunded and my delivery option should be changed to the normal door to door delivery that costs R50.</p>

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Replies (4)
JV
Janine V's update27 Jan 2017, 11:51
Reviewer Update

So apparently the parcel has not been handed over to HedEx yet. This ijs ver poor service guys....

JV
Janine V's update27 Jan 2017, 12:43
Reviewer Update

*is very

Mr Price Home
Mr Price Home's reply29 Jan 2017, 10:49
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

JV
Janine V's update30 Jan 2017, 12:40
Reviewer Update

So no one has contacted me yet. I phoned FedEx, they said they have not received the parcel yet. They have been waiting for the parcel since 26/01/2017. Nice service Mr Price. I really feel like cancelling my order and just go somewhere else.