CD
Chantel D

1 reviews | Active since Apr 2017

09 Jun 2017, 13:15

Express delivery chosen with no EXPRESS AT ALL !!!!

<p>Processed my order on Wednesday the 6th of June as well as payment. I have chosen Express delivery and paid R70 to get Express delivery. </p> <p> </p> <p>Today being the 9th, I have not received my order yet. </p> <p> </p> <p>I contacted the call centre, and after a conversation and holding on of 9 minutes was informed that the warehouse has a problem on their side and delivery will happen early next week !!!!!!!!!<br /><br /></p> <p>This is really a problem as I ordered the items for express as I needed it before close of business today, which is not going to happen. All they can say is sorry for the inconvenience and they will refund me the difference of the express vs normal delivery once I receive my stock. </p> <p> </p> <p>Just a suggestion, why is this not posted on your website, or why don't you inform your clients that you are having problems. </p> <p> </p> <p>I have never ever had any issues with any of the Mr Price online stores, but not sure what has happened now......</p>

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Replies (1)
Mr Price Home
Mr Price Home's reply10 Jun 2017, 10:11
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price Home